Wednesday, 2 December 2009

Motability Operations to Take Over Mobility Scooter Scheme

It appears that from june next year Motability Operations are going to be taking over the Motability Scooter Scheme. For those who don't know Motability Operations are the not for profit company that manages the leases, customer services, servicing, and dealer relationships for the Motability Car Scheme. For those who haven't been on the scheme for a while, yes they ARE the same company as Motability Finance Limited (MFL). For those who only new them under their old guise this may sound like terrifying news; MFL managed to make the Motability Scheme into an expensive ordeal for many of their customers through overpriced contracts, impossible end of lease conditions and frankly second rate customer service. Fortunately they have managed to turn that around and deliver a far better product on all fronts, and anyone who is steering clear of the scheme based solely on past negative experiences with Motability Finance Limited should have a serious re-think. Getting back to the scooter scheme news, this does sound like a good thing. It is bound to drive down the costs for the user and customer service is bound to improve.

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